[Don't follow this KB for solving this issue DIRECTLY as MR DIY has changed the Practice for handling this issue.]
[Basically, we need to get ITBA's approval in order to amend sales with their expected outcome, whether the solution is to add transaction / remove transaction.]

As meeting last time with MR DIY, they told their side will do CN and DN for those missing sales in portal.


===========================================================================================


Problem:

Ticket Example:
[#66439] [HIGH][SR1][Transactions amount not tally - EInvoice Portal (Sept 2025)] : Qube POS Helpdesk

Amount From FPOS Receipt: RM16.90
Amount From E-Invoice Portal: RM5.50



Solution If the Left receipt is Valid Sales, Right receipt is Invalid Sales:

Example: [#69370] [HIGH][ERR][SR1][Sales data missing but appear on E-invoice portal] : Qube POS Helpdesk


1) Request Programmer to expire the Right receipt from E-Invoice portal.

Example format:


2) After Programmer expired the Right receipt. Ask DIY Side to proceed do Debit Note for the Left receipt.