E-Invoice Type 1: E-Invoice Pending Troubleshoot 2 (Header Amount [x.x] and Line Amount [y.y] is not tally) : Qube Apps Solutions Sdn Bhd

E-Invoice Type 1: E-Invoice Pending Troubleshoot 2 (Header Amount [x.x] and Line Amount [y.y] is not tally) Print

Created by: SHUN WEI CHANG

Modified on: Mon, 25 Aug, 2025 at 9:47 AM

Issue:

You checked from EINVOICE_TRANSACTIONS table to edit and resubmit that E-Invoice, you find out that the NOTE1 showing this error message:

Root Cause: This Receipt has scanned both Refund and Sales item.

Solution:

1) Go to "EINVOICE_TRANSACTIONS_DETAILS" table, find the transaction ID.

2) Change Refund Item's QUANTITY, UNIT_PRICE, SUBTOTAL with negative symbol (Based on receipt get from POS_SALES Receipt)

3) Then Change the EINVOICE_TRANSACTION status to "PENDING" and Exported into "F"

4) Copy WebApiAcctLinkAgent_Backend to update latest version

5) RunEInvoice_1_ResendPending.bat

6) RunEInvoice_2_GetDocStatus.bat

7) RunEInvoice_3_Sync.bat

Shun is the author of this solution article.

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E-Invoice Type 1: E-Invoice Pending Troubleshoot 2 (Header Amount [x.x] and Line Amount [y.y] is not tally) Print

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